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Frequently Asked Questions
What payment methods are available?
We support T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms?
We deliver via international expresses such as DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the delivery time?
Generally, it takes about one week if goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
What is the warranty period for your products?
We provide a 1-year warranty. Please note that wearing parts like drill bits and screwdrivers are excluded.
Do you offer specialized shipping for regions like Mexico?
Yes, we provide two options: 1) International express for experienced importers, or 2) A comprehensive service where we handle customs and taxes for direct door-to-door delivery.
Can products be customized?
Yes, we accept customization requests based on specific requirements and CNC machine processing capabilities.